Find a reputable business?

Complaints and Resolutions

Starcrest Products of California complaints

Read Complaints File Complaint View Full Report

19465 Brennan Avenue
Perris, CA 92599 | Get Directions

(800) 551-2843

http://www.starcrest.com

We are an online business open 24/7.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Starcrest Products of California closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Starcrest Products of California

Sort by

3/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/10/2023

I haven't received my order from you and. Now i hear you're closing¡!!!! Please when. Will i get my merchandise ??????? Resolution Sought SHIP MY ORDER. I HAVE BEEN WAITING FOREVER!!!!!!

7/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2021

I ordered your jacket jar (2) and it has been more than a month and they have not trapped any wasps or anything else. I am very disappointed because I spent $12.00 a piece for them and $8.00 for the attractant. Very dissatisfied and a waste of my hard earned money! We have a lot of wasps in our back yard! Resolution Sought Refund.

Company Response

7/13/2021

We would be happy to help you with this request for a refund. If you could please provide us with your name and address we can complete this for you. Thank you, Sincerely, Starcrest

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile