1,283 inquiries | Mail-Order and Catalogs Retail
(800) 551-2843
http://www.starcrest.com
We are an online business open 24/7.
Company Rating
AAA
Customer Reviews
based on 3 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Still Waiting for Refund - Order #5250454-1
Ordered several items, all arrived but one - order slip stated it was "delayed". I requested a refund for that item back to my bank acct. I e-mailed cust. svc., but no response. Sent SECOND e-mail request, Starcrest responded they "received the request" - but nothing re: resolving the issue. Called cust. svc.-on hold for over 35 minutes-no response. Time frame: Ordered 5/11/20 - today is 7/28/20. Will now be forced to contact their Corporate office for possible results or chalk up the loss (??) Situation left bad taste in my mouth. Too bad, I was a regular customer. No longer want to do business.
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BCA's Summary and Analysis:
We have received no complaints against this company.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
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Company Info
We are a mail order catalog that has been in business for over 40 years.
Interested in Starcrest Products of California? Contact them directly!
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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