Complaints for Starving Students, Inc. in Los Angeles, CA

1850 Sawtelle Blvd, Suite 300
Los Angeles, CA 90025 | Get Directions

(310) 235-6683

http://www.ssmovers.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege that movers are inexperienced or unprepared to provide services resulting in damages to property or items and delays in completing moves; that they failed to keep scheduled appointments for picking up goods; that deliveries were delayed or moves were delayed because workers did not provide services in a timely fashion; or that items were lost during the move. Some complaints allege that quoted prices are not honored and that goods were held until additional fees were paid. Most complainants also encounter difficulty obtaining settlement of claims or receiving assistance from customer service. ~~The company responds to some complaints by giving refunds offering discounts on services and settling or reviewing claims.

Complaint Closing Statistics

0 complaints against Starving Students, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Starving Students, Inc. complaints