Starving Students, Inc. ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege that movers are inexperienced or unprepared to provide services resulting in damages to property or items and delays in completing moves; that they failed to keep scheduled appointments for picking up goods; that deliveries were delayed or moves were delayed because workers did not provide services in a timely fashion; or that items were lost during the move. Some complaints allege that quoted prices are not honored and that goods were held until additional fees were paid. Most complainants also encounter difficulty obtaining settlement of claims or receiving assistance from customer service. ~~The company responds to some complaints by giving refunds offering discounts on services and settling or reviewing claims.

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Complaint Closing Statistics

0 complaints against Starving Students, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Residential moves, long distance moves, commercial moves, short notice moves, free rate quotes, packing service & supplies, portable storage containers delivered to your door, insured & licensed.

Primary Contact:	Customer Service
Business Started:	11/24/1976
Social:

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Licensing

As of our last verification January 27th 2011 we verified that this company is licensed with the Federal Motor Carrier Safety Administration (FMCSA) to provide long distance moves license number DOT318223. Additionally the company is licensed with the Public Utilities Commission to provide local California moves license number MTR0116476. ~~Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867~~For moves between states movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Melanie Thompson (Claims Manager)

Addresses:

3112 West Alpine, Santa Ana, CA, 92704

P.O. Box 351206, Los Angeles, CA, 90035