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606 North Bluff Road
Collinsville , IL 62234
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(618) 632-0004

http://www.steaknshake.com

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based on 1 review.

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Customer Reviews

Showing 1 recent review for Steak 'n Shake

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Posted on 10/15/2019

Fire the server coach the manager on how to properly handle a problem such as this.

We just went there to grab dinner at 6:00 p.m. we all ordered shakes Riddick is allergic to nuts so he orders oreo after getting them he kept saying it tastes like peanut butter. So we asked the server, he is allergic to nuts did you make this with the same utensils she said no way I know people have allergies in fact I even changed the mixers in between I said ok and he continued drinking and guess what he pulled out a peanut butter cup like are you for real. Instant panic mode I yell to the server what the f*** is this pointing to the peanut butter cup and tell her she needs to get her manager right now. He gets me a piece of paper for my name when I asked him for his bosses name and number and their owners name and number also said he needed to change the check 5 whole minutes go. By which seems like a lifetime since he could be swelling at any moment not being able to breathe since he has a EpiPen for this I am asking for someone to come over its a big a** fuss saying I am making it violent and we need to. Leave as if I am not trying to leave. They keep apologizing to the server who almost killed my baby never once did they ask about him or tell him it was ok. Never once was it a problem they tried to kill him and we were in the wrong and had to leave.