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Steak 'n Shake

11 inquiries |
Fast Food Restaurants

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606 North Bluff Road
Collinsville , IL 62234 | Get Directions

(618) 632-0004

http://www.steaknshake.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/15/2019 Misty F.

Fire the server coach the manager on how to properly handle a problem such as this.

We just went there to grab dinner at 6:00 p.m. we all ordered shakes Riddick is allergic to nuts so he orders oreo after getting them he kept saying it tastes like peanut butter. So we asked the server, he is allergic to nuts did you make this with the same utensils she said no way I know people have allergies in fact I even changed the mixers in between I said ok and he continued drinking and guess what he pulled out a peanut butter cup like are you for real. Instant panic mode I yell to the server what the f*** is this pointing to the peanut butter cup and tell her she needs to get her manager right now. He gets me a piece of paper for my name when I asked him for his bosses name and number and their owners name and number also said he needed to change the check 5 whole minutes go. By which seems like a lifetime since he could be swelling at any moment not being able to breathe since he has a EpiPen for this I am asking for someone to come over its a big a** fuss saying I am making it violent and we need to. Leave as if I am not trying to leave. They keep apologizing to the server who almost killed my baby never once did they ask about him or tell him it was ok. Never once was it a problem they tried to kill him and we were in the wrong and had to leave.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Steak 'n Shake closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is fast food restaurants.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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