Complaints for Stop4ClosureNow in Perris, CA

18481 Cable Lane
Perris, CA 92570 | Get Directions

(951) 776-2487

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they are asked to pay a $895 service fee with the understanding that if a compromise settlement does not transpire, their money is refundable. Most clients report they are advised that settlement agreements are iminent or in process, only to find out a few days before their foreclosure that no negotiations had been made. A few complainants allege they were contacted by their lender and advised they would not negotiate with a third party. All complainants requested refunds.

The company responds to some complaints by denying refund requests citing they had a work-out plan, or, that due to some other circumstance, the customer was obligated to pay their fees. Some customers dispute the that the company even established a work-out plan, and that their bank confirmed that no such plan or contact existed. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Stop4ClosureNow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Stop4ClosureNow complaints