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StubHub complaints

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1209 Orange Street
Wilmington, DE 19801 | Get Directions

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Total Amount in Dispute:
$23,410.00

Total Amount Settled:
$781.00

Complaint Experience

24%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

50 complaints against StubHub closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
37	Unanswered

50 complaints against StubHub

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3/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $232.82 Amount Settled: $0.00

Customer Complaint

2/26/2026

I am filing this complaint regarding deceptive and misleading ticket sales practices by StubHub. Approximately six months ago, I purchased a ticket through StubHub for a Bad Bunny concert. At the time of purchase, there was no disclosure indicating that the ticket was restricted to senior use or subject to any special eligibility requirements. The ticket was not delivered until one day before the concert. Upon receipt, I discovered that the ticket was designated for "senior" use only. This restriction was never disclosed during the purchasing process. Had this been clearly stated at checkout, I would not have completed the purchase. This created significant stress and uncertainty, especially as this was an international purchase. StubHub has a pattern of delivering tickets at the last minute for international events, which limits a consumer's ability to resolve issues in advance. In this case, the delayed delivery prevented me from addressing the eligibility restriction in a reasonable timeframe. I am aware that multiple other consumers experienced similar issues with this event, receiving tickets with undisclosed restrictions. I believe StubHub engaged in misleading sales practices by: • Failing to disclose material restrictions at the time of purchase • Delivering tickets at the last minute, limiting dispute resolution • Selling tickets under false pretenses of full access eligibility Resolution Sought I am requesting a full refund of the ticket purchase due to misrepresentation and failure to disclose material terms prior to sale. I also request that StubHub be required to clearly disclose any age, residency, or eligibility restrictions at the time of listing — not at delivery.

12/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $906.38 Amount Settled: $0.00

Customer Complaint

11/22/2025

I purchased handicap accessible tickets from StubHub/ Viagogo for a concert and did not receive the tickets within the promised timeframe. The morning of the concert, October 3, 2025, I received an email from STUBHUB stating the seller was unable to produce the tickets I had purchased on August 2, 2025.. Til this day, I am still trying to get a refund! StubHub's customer service is terrible. They ignored my request for a refund and lied to support their position. Currently, I am having to work diligently to get a refund for three handicap accessible tickets. Never use StubHub Resolution Sought My desired outcome is for STUBHUB?VIAGOGO to refund my $906.38 immediately!

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