StubHub ratings, reviews and complaints - Event Ticket Sellers and Brokers

Complaints and Resolutions

Total Amount in Dispute:
$23,410.00

Total Amount Settled:
$781.00

Complaint Experience

24%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

50 complaints against StubHub closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
37	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business sells concert and sporting event tickets.

Primary Contact:	Brandon Dotzler (Executive Response Team)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located outside of our service area. Consumers with complaints or inquiries about their long distance service need to contact the Golden Gate Better Business Bureau located at 1000 Broadway Suite 625 Oakland CA 94607 or by calling 510-844-2000. The Bureau can be reached on the internet at www.goldengatebbb.org or by sending an email to info@[email protected] .

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Team

Brandon Dotzler (Fulfillment Operations)

Eric Baker (CEO)

Tamara Apodaca (Executive Customer Care Senior Supervisor)

Stacey Vass (Executive Response Team)

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