Complaints for Studio Boikian in Monrovia, CA

2514 Treelane Avenue
Monrovia, CA 91016 | Get Directions

(626) 298-0384

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, and inability to contact the company. Customers complain after paying in advance for wedding photos or videos, the company failed to supply the photos or videos as agreed. Some complainants allege they have been waiting in excess of a year, and still no photos have been provided. Some complainants report the company changed locations and phone numbers without notifying current clients. Most complainants have requested refunds.

The company responded to a few complaints, however, most were unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Studio Boikian closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Studio Boikian complaints