52 inquiries | Photographers
(626) 298-0384
Company Rating
AAA
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based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege unfullfilled contracts, and inability to contact the company. Customers complain after paying in advance for wedding photos or videos, the company failed to supply the photos or videos as agreed. Some complainants allege they have been waiting in excess of a year, and still no photos have been provided. Some complainants report the company changed locations and phone numbers without notifying current clients. Most complainants have requested refunds.The company responded to a few complaints, however, most were unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
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Company Info
This company's business is a photgraphy studio.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The BBB suggests when choosing a photographer, ask for recommendations from family, friends and co-workers. Schedule interviews with two or three to get a feel for the types of services they offer, the quality of their work and related fees. Ask the photographer if he/she is the one who will be photographing your wedding. If so, that should be stated in the contract. If not, request to meet personally with the photographer who will be shooting your wedding and review photos from several events before making a decision. The price should not be the only determining factor, but you should know what fees you will be charged for what services. Find out if the photographer works with an assistant? If so, is that included in the fee? Ask for references and talk to previous clients. A photographer who is reluctant to provide references is of questionable quality. Ask if the photo package is fixed or customized? How many photos are included and what about reprints, enlargements and albums? Find out about the time frame for delivery of proofs and other products, and the payment schedule. If a deposit is required; find out how much, by when, and if it is refundable.Obtain a written contract that details every service to be provided and the name of the photographer who will shoot your event; the location, date and time length of all events; the type of package; a list of guaranteed prices for enlargements and any additional charges, like taxes or travel fees. The contract should also specify what happens if your photographer doesn’t show up, as well as the cancellation/refund policy.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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