Complaints for Summit Group Form in West Covina, CA

P.O. Box 4399
West Covina, CA 91791 | Get Directions

(800) 896-6449

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the offer, failure to deliver anything after fees are paid, and difficulty contacting the company. Complainants are led to believe that stamps and envelopes would be included, but after receiving the packages customers find it is the buyers responsibility to pay for the materials. In other cases, complainants receive information on how to place ads enticing others to send in money and perpetrate the same offer. Contact with the company proved to be difficult since the phone number reaches a recording and the address is a mail drop box.

The company generally responds to complaints by sending refunds or mailing the packages. However, the company fails to address issues concerning deceptive advertising and dissatisfaction with materials received.

Complaint Closing Statistics

0 complaints against Summit Group Form closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Summit Group Form complaints