Complaints for Sun Club in Chino Hills, CA - 13132947

4195 Chino Hills Parkway Suite 418
Chino Hills, CA 91709 | Get Directions

(999) 999-9999

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company continues to debit accounts after cancellation notices are submitted. According to complainants, the company requires 30 days notice via certified letter to cancel the membership. A few complainants allege the company's products caused allergic reactions. One complainant states the company refused to issue a refund for a tanning product, claiming they have a no refund policy. This customer states there is no sign posted regarding a refund policy and there is nothing on the receipt or contract stating products cannot be returned for a refund. One complainant alleges the tanning bed caused a fungus to develop on her back. To date, all complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Sun Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sun Club complaints