Sun Club ratings, reviews and complaints - Tanning Salons

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company continues to debit accounts after cancellation notices are submitted. According to complainants, the company requires 30 days notice via certified letter to cancel the membership. A few complainants allege the company's products caused allergic reactions. One complainant states the company refused to issue a refund for a tanning product, claiming they have a no refund policy. This customer states there is no sign posted regarding a refund policy and there is nothing on the receipt or contract stating products cannot be returned for a refund. One complainant alleges the tanning bed caused a fungus to develop on her back. To date, all complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Sun Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a tanning salon.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Be sure that you read and understand all terms and conditions, including refund and cancellation policies, prior to signing contracts or paying fees.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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Contacts:
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Reputation Report

Sun Club

Complaints and Resolutions

Other Information