Complaints for Sunny Sports, Inc. in Chino, CA

12851 Reservoir Street
Chino, CA 91710 | Get Directions

http://www.sunnymotor.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege after paying in advance for pocket-bikes or scooters they receive items that are damaged used or broken. Customers complain vital parts are missing the product does not work after assembly and the company fails to honor their promises to send replacement parts or replacement bikes. Other complainants allege the company fails to send titles so that the vehicle can be registered or that instruction manuals arrive in Chinese and they are unable to read them. Many complainants report difficulty contacting the company by telephone and claim the company does not respond to emails or letters. A few customers allege the company sends the wrong product or the product is not delivered at all. ~~The company responded in a few cases by issuing refunds less shipping and handling and restocking fees stating the product was picked up at the warehouse or informing the customer they can return the scooter for a refund less fees or keep it at a discounted price.

Complaint Closing Statistics

0 complaints against Sunny Sports, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sunny Sports, Inc. complaints