Complaints for Sunset West International in Los Angeles, CA

8833 West Sunset Blvd, Suite 407
Los Angeles, CA 90069-2171 | Get Directions

(888) 216-4228

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they purchase collectible memorabilia such as Presidential coin sets, speeches, or other historical documents with the promise of substancial returns on their investments and assistance with re-selling to other investors. Clients complain that re-sale transactions do not occur within the time periods represented by salespersons. Some clients question the authenticity of the collectibles in general. The company responds to complaints by offering explanations for delays in receiving profits such as down trends in the markets. A few complaints are closed as disputed, meaning the customer is not satisfied with the company's response. Some complaints remains unanswered.

Complaint Closing Statistics

0 complaints against Sunset West International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sunset West International complaints