Sunset West International ratings, reviews and complaints - Baseball Cards Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they purchase collectible memorabilia such as Presidential coin sets, speeches, or other historical documents with the promise of substancial returns on their investments and assistance with re-selling to other investors. Clients complain that re-sale transactions do not occur within the time periods represented by salespersons. Some clients question the authenticity of the collectibles in general. The company responds to complaints by offering explanations for delays in receiving profits such as down trends in the markets. A few complaints are closed as disputed, meaning the customer is not satisfied with the company's response. Some complaints remains unanswered.

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Complaint Closing Statistics

0 complaints against Sunset West International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is specializing in historical documents, memorabilia, and collectable coins.

Primary Contact:	Alan Libman (President)
Business Started:	1/1/1985
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's principal, Alan Libman previously was a Corporate Officer of Tara Fine Arts also located in Los Angeles. This company's file contains a pattern of similar complaint allegations to that of Sunset West International and has earned an unsatisfactory rating for failure to respond to customer complaints presented by our office. A separate report is available upon request. We urge careful consideration on any investment offer. The re-sale value may flucuate daily and derpends solely on the price a collector is willing to pay. Rather than make an immediate decision, insist upon written confirmation of all details of the offer and all verbal promises. Verify that the offer is registered, or exempt from such requirement, with your state securities commissioner. In California, call the Department of Corporations (213) 576-7500. In addition, on a national basis, the firm may be required to register its offer with the Commodities Future Trading Commission.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Samuel Johnson

Reputation Report

Sunset West International

Complaints and Resolutions

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