Complaints for Super Pocket Bikes in San Dimas, CA

438 West Arrow Hwy, Suite #11
San Dimas, CA 91773 | Get Directions

(909) 266-0242

http://www.superpocketbikes.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the company failed to deliver ordered scooters even though they charged the customer, that when scooters were delivered they were often damaged or not usable, and that in some cases they broke shortly after. Some complained that they received the wrong scooter or that the instructions were not adequate to assemble it. Many said that the company telephone only has recordings requesting them to leave a message, unless you call the ordering telephone number, and that telephone calls and emails are not returned.

Complaint Closing Statistics

0 complaints against Super Pocket Bikes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Super Pocket Bikes complaints