Super Pocket Bikes ratings, reviews and complaints - New Motorcycle and Motor Scooter Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the company failed to deliver ordered scooters even though they charged the customer, that when scooters were delivered they were often damaged or not usable, and that in some cases they broke shortly after. Some complained that they received the wrong scooter or that the instructions were not adequate to assemble it. Many said that the company telephone only has recordings requesting them to leave a message, unless you call the ordering telephone number, and that telephone calls and emails are not returned.

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Complaint Closing Statistics

0 complaints against Super Pocket Bikes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing mini bike sales.

Primary Contact:	Graeme Whittet (CEO)
Business Started:	11/21/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Best Super Pocket Bike

Subrate Management, LLC

Pocket Outlet

ePocketBikes.com

The Pocket Bike Outlet

Websites:

Contacts:

Ross Maxson (Customer Service)

Eugene Miroskins

Other Categories:

Shipping Masters

Reputation Report

Super Pocket Bikes

Complaints and Resolutions

Other Information