Complaints for Superbalife International, LLC in Los Angeles, CA

1171 South Robertson Blvd. Suite 525
Los Angeles, CA 90035 | Get Directions

(800) 301-3257

http://www.zyrexin.com

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Total Amount in Dispute:
$143.00

Total Amount Settled:
$143.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized credit or debit card charges false advertising failure to honor their money back guarantee and inability to obtain refunds. Other customers complain the product does not work as advertised or that disclosures regarding the terms and conditions of the offer are unclear or that company representatives attempt to verbally change the conditions when contacted by customers to request refunds or credits. Some complainants allege after returning products for refunds the company issues only partial refunds. Others complain that although they are promised refunds the company fails to send them. ~~The company responds to some complaints by agreeing to issue full or partial refunds disputing allegations or offering explanations or clarification of their policies terms and conditions. Some complainants dispute that they actually receive the promised refunds. Allegations of unauthorized charges and false advertising were generally not addressed.

Complaint Closing Statistics

1 complaints against Superbalife International, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Superbalife International, LLC complaints