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Superbalife International, LLC

  904 inquiries |
Weight Control Preparations Retail |   Business Alert

1171 South Robertson Blvd. Suite 525
Los Angeles, CA 90035
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(800) 301-3257

http://www.zyrexin.com

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Total Amount in Dispute:
$143.00

Total Amount Settled:
$143.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege unauthorized credit or debit card charges false advertising failure to honor their money back guarantee and inability to obtain refunds. Other customers complain the product does not work as advertised or that disclosures regarding the terms and conditions of the offer are unclear or that company representatives attempt to verbally change the conditions when contacted by customers to request refunds or credits. Some complainants allege after returning products for refunds the company issues only partial refunds. Others complain that although they are promised refunds the company fails to send them. ~~The company responds to some complaints by agreeing to issue full or partial refunds disputing allegations or offering explanations or clarification of their policies terms and conditions. Some complainants dispute that they actually receive the promised refunds. Allegations of unauthorized charges and false advertising were generally not addressed.

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Complaint Closing Statistics

1 complaints against Superbalife International, LLC closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

This company's business is providing the Internet sales of Zyatrim, a weight loss supplement, and Prostavar, a prostate health improvement supplement.

Primary Contact: Chris Adams (Customer Service Supervisor)
Business Started: 1/1/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells the Zyatrim weight loss product via infomercial and internet sales via a free trial offer with a 100% money back guarantee. The company claims the product is a European formula that kills fat cells without muscle loss. The trial offer advertisied as ""free"" is conditional upon purchasing products offered with a 60 day money back guarantee. Their guarantee states that if you don't like the product for any reason you can return the bottle within 60 days of your purchase date for a full refund of the bottle price. ~~We urge caution. Before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products get all details of the offer in writing. Although this company's offer is advertised as free the charge imposed for shipping and handling of the product actually makes the offer NOT free. Once your credit card number has been provided to cover shipping and handling it will remain on file with the seller for shipping and billing purposes. If you forget to cancel or for any reason fail to do so your card number is readily available for billing of additional shipments of their product.~~Although the company's website may make cancellation procedures appear fast and easy in reality customers report that cancellation requests are ignored calls are not returned credit cards continue to be charged and unwanted product shipments continue to arrive. ~~This company's free trial is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer as well as cancellation instructions be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means NOT disclosed in microscopic print accessed by a web blink to another site but rather disclosed along with the free trial solicitation. Regardless many consumers overlook the advisories or disclosue statements and are unaware of unauthorized charges or debits until their next monthly credit card statement. ~~Industry guidelines require marketers to provide a fast easy method of canceling either by mail phone or website Failure to do so may be a violation of consumer protection laws. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

The BBB routinely advises consulting your doctor before starting any weight-loss regimen or ingesting diet pills or supplements. Many diet promoters make claims concerning the safety or effectiveness of the products they promote that appear to be based on science or medical studies. In most cases claims made in weight loss ads are actually exploitations of popular misconceptions about your health cleverly used to maximize profits for the promoter. ~~A healthy dose of skepticism and a little investigating can help you avoid wasting money or jeopardizing your health on fad diets or fad diet products. To avoid losing money on unproven remedies watch out for promises of ""quick and painless"" results. Other marketing strategies routinely used by fraudulent promoters might be claims of ""scientific breakthroughs "" ""special "" ""secret"" or ""ancient"" formulas available only for a short time and only from one supplier. Be skeptical of testimonials reporting incredible weight loss results from ""satisfied users "" especially if no substantive medical support for the claim is offered.

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