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Superior Preservation & Construction complaints

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549 Striped Moss Street
Roseville, CA 95678 | Get Directions

(916) 749-2250

http://superiorpreservation.ne...

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Total Amount in Dispute:
$20,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Superior Preservation & Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Superior Preservation & Construction

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5/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $20,600.00 Amount Settled: $0.00

Customer Complaint

4/22/2021

I hired them to replace my roof due to storm damage. I told them insurance is paying for it. They came out to give me an estimate which was higher than the insurance. They nicely brought the price down to meet the insurance price. They noticed & I told them before work started, I that I had 2 or 3 layers of roof. Insurance included that in their price. I picked out a color. I was told that it was discontinued. I picked out another color. I found out that when the roof was completed that a totally different color was put on. If I wanted the 2nd color I picked out I would have to pay again upfront. What? I I have to pay for their color mistake? That does not seem right. They started the work. Had most of the shingles off my roof. All of a sudden I get a text message stating I have 2 layers of roof at 2800 square feet. So that's going to be an extra $2800 w/ extra dump fees. They only went to the dump 1 time. What choice did I have but to text back OK. Than I get another text stating that I had dry rot. There was another $2800. I have no bill for that. So I have no idea what I would be paying for. There is an area in my garage ceiling where you can see the underlayment. They put no wood around it. There was wood there before, they won't fix it. My insurance company & I have asked about 30 times for itemized bills as there is a price discrepancy. They say they will send them but never do. We can't pay them without receipts. Ive been cleaning up their roofing mess for weeks. Resolution Sought I would like the itemized bills and all receipts so my insurance and I know what we are paying for. I would like to have the area in my garage fixed where there is no wood, where there was wood before. I feel I should be compensated, price dropped as 1) I was charged for dump runs that did not happen 2) for their mistake on ordering and putting on the wrong roof color, and for spending hours upon hours cleaning up their mess. I had planned on painting my trim to match my roof. Now I can't.

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