Complaints for Superior Professional Services in Pasadena , CA

280 South Los Robles Avenue, Suite C
Pasadena , CA 91101 | Get Directions

(626) 792-2963

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services unfullfilled contracts and inability to obtain refunds. Customers complain the company provides property listings that are outdated fictitious or already occupied by tenants. Complainants allege requests for refunds are denied based on the company's contention that the $200 advance fee paid was earned.~~The company responds to a few complaints by advising complainants that it was explained at the time they signed their service agreement that there were fees associated with the offer. In one case a partial refund was offered.

Complaint Closing Statistics

0 complaints against Superior Professional Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Superior Professional Services complaints