Superior Professional Services ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services unfullfilled contracts and inability to obtain refunds. Customers complain the company provides property listings that are outdated fictitious or already occupied by tenants. Complainants allege requests for refunds are denied based on the company's contention that the $200 advance fee paid was earned.~~The company responds to a few complaints by advising complainants that it was explained at the time they signed their service agreement that there were fees associated with the offer. In one case a partial refund was offered.

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Complaint Closing Statistics

0 complaints against Superior Professional Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Superior Professional Services provides prepaid rental listing services.

Primary Contact:	Nery Trana (Owner)
Business Started:	N/A
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

As of our last verification on December 29 2010 we could find no record of this company being licensed with the California Department of Real Estate (DRE) as a Pre-Paid Rental Listing Service. For the most up-to-date information regarding license status consumers may contact the DRE by calling (916) 227-0886 or by visiting their website at http://secure.dre.ca.gov/publicasp/prls.asp.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises rental listings asking for an advance fee of $200 which is said to be used towards the clients rental deposit. ~~Rental listing services generally charge their clients an advance fee for using their services. They offer listings of available residential rental properties but frequently misrepresent their affiliation with landlords or their own ownership of the properties. ~~California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you and the contract is subject to certain requirements. First it must expire no longer than 90 days from the time you execute it. It must include besides specifically what you are seeking in a property a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Isabel (Secretary)

Addresses:

749 Tulare Way, Upland, CA, 91786

Reputation Report

Superior Professional Services

Complaints and Resolutions

Other Information