Complaints for Supply Kit International in Santa Clarita, CA

P.O. Box 55622
Santa Clarita, CA 91385 | Get Directions

(661) 799-1519

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that the company sends out unauthorized supplies and bills for the unauthorized shipments. Complaints also allege the sales representatives misrepresented that they were the complainant's regular office supply company and that cost for materials is grossly inflated. Complainants further allege when they contact the company about the unauthorized shipment that are instructed to send the shipment back at their expense to have the invoice voided.~~The company generally responds by sending return authorizations and informing customers that invoices will be zeroed out upon return of the merchandise arranging for pickup and closing accounts. The company also states that their supplies are comparable with market prices and they received authorization to send shipments.

Complaint Closing Statistics

0 complaints against Supply Kit International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Supply Kit International complaints