Complaints for Supreme World Savings in Cerritos, CA

11432 South Street #330
Cerritos, CA 90703 | Get Directions

(877) 668-4238

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Two complainants allege they paid the company advance fees for the procurement of a loan, however, no loans were ever received. One complainant alleges she applied for her loan over two years ago, and did not hear from the company. Recently, the complainant claims she received a letter of apology from the company, advising her, herapplication, or file, had been misplaced. The letter extended an invitation to apply again, and asked for $250. The complainant sent the $250, and still has not received a loan. To date, both complaints are unanswered.

Complaint Closing Statistics

0 complaints against Supreme World Savings closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Supreme World Savings complaints