Complaints for Suzuki Motor of America, Inc. in Brea, CA

3251 East Imperial Highway
Brea, CA 928221100 | Get Directions

(714) 996-7040

http://www.suzuki.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain they experience a variety of mechanical problems while others report repeated repairs of a similar nature. Most complainants report difficulty with warranty claims and with contacting the company to resolve problems. The company responds to some complaints by offering repairs and honoring their warranty obligations. Other complainants are offered refunds or replacements on defective parts.

Complaint Closing Statistics

0 complaints against Suzuki Motor of America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Suzuki Motor of America, Inc. complaints