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Suzuki Motor of America, Inc.

198 inquiries |
Automobile Manufacturers and Distributors

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3251 East Imperial Highway
Brea, CA 928221100 | Get Directions

(714) 996-7040

http://www.suzuki.com

Please contact us for business hours

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some customers complain they experience a variety of mechanical problems while others report repeated repairs of a similar nature. Most complainants report difficulty with warranty claims and with contacting the company to resolve problems. The company responds to some complaints by offering repairs and honoring their warranty obligations. Other complainants are offered refunds or replacements on defective parts.

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Complaint Closing Statistics

0 complaints against Suzuki Motor of America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Suzuki Motor of America, Inc. is a manufacturer of Automobiles, ATV & Motorcycles as well as Marine vehicles.

Primary Contact:	Edwina Parlette (Nat'l Customer Relations Mgr)
Business Started:	6/12/1985
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

www.suzukiauto.com

Contacts:

Heidi Kabage (Customer Relations Manager, Call Center)

Cherie Plummer (Customer Service Representative)

Addresses:

P.O. Box 1100, Brea, CA, 928221100

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