Find a reputable business?

Complaints and Resolutions

SwordNArmory.com complaints

Read Complaints File Complaint View Full Report

631 East Monterey Avenue
Pomona, CA 91767 | Get Directions

(909) 982-2033

http://www.swordnarmory.com

Monday - Friday:
9:00 AM - 5:00 PM PST

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against SwordNArmory.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SwordNArmory.com

Sort by

9/16/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/15/2024

I call sword & armory and won't answer the phone and are very inefficient in giving me prices and information regarding the type of swords they have for sale. Resolution Sought To give me more information regarding sword prices and where the swords are made (country) year ECT.

Company Response

8/30/2024

The guest's complaint is vague and unclear. We do not know who made the complaint; there is no name, phone number, or email, and no records available for reference.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile