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SwordNArmory.com

  845 inquiries |
Collectibles

631 East Monterey Avenue
Pomona, CA 91767
| Get Directions

(909) 982-2033

http://www.swordnarmory.com

Monday - Friday:
9:00 AM - 5:00 PM PST

Company Rating

AA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/14/2020

no help with problem with goods

I bought several swords from this shop, but unfortunately I have problem with one from order - there are two black smudges on the red scabbard. It is something in a color and there is no way how to clean it. So it can't be used as a decoration and at all it doesn't look good. Another problem is that sword can't hold tightly inside scabbard. When I lift the sword up, the scabbard fall down only by it's weight or even small shake release it from the sword. I tried to contact the store and ask for any help several times by email or contact form, but it was more than three weeks and still no answer.... It is a shame. I made bigger order and the rest of the swords were ok and I was satisfied, but this attitude in communication keeps me away from making another order from this shop.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against SwordNArmory.com closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

SwordNArmory, Mastiff Outdoor, and Medieval Gears are online retailers of custom collection Medievel, Martial Arts and Military knives, swords, armor, tactical gear, and accessories.

Primary Contact: Customer Service
Business Started: 1/27/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Medieval Gears
Mastiff Outdoor
Cyber etrading LLC
SwordNArmory
MedievalGears.com

Websites:

Contacts:
There are no additional contacts.