Complaints for Synergen, Inc. in Torrance, CA

18436 Hawthorne Blvd., Suite 100
Torrance, CA 90504 | Get Directions

(310) 793-4021

http://www.bizcreditreport.biz

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege unfulfilled contracts. Specifically, complainants paid the company to establish business credit profiles or to help improve credit, but nothing was done on their behalf. Complainants also allege the company does not return phone calls.

The company responds to complaints by denying refund requests and claiming they have fulfilled their obligation by opening trade lines, providing a Dun & Bradstreet filing or stating the customer did not have sufficient personal credit to support the application process. The company states they do not guarantee funding in any documentation, contract or on their website. The company responded to one complaint by providing a copy of a loan application from a company, that according to our records, is owned by the president of this company.

Complaint Closing Statistics

0 complaints against Synergen, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Synergen, Inc. complaints