Complaints for T V B, Inc. in Norwalk, CA - 13090121

15411 Blackburn Avenue
Norwalk, CA 90650 | Get Directions

(562) 802-0220

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they sign contracts for service with Jadeworld, but are advised a short time later their account was sold to Direct TV. They are asked to sign new contracts with Direct TV. Customers complain they continue to recieve bills from Jadeworld after switching their service to Direct TV. Complainants further allege they are unable to reach anyone at the company to dispute the billing, or otherwise resolve the problem. The company responds to most complaints by resolving billing issues by providing credits, refunds or closing accounts. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against T V B, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

T V B, Inc. complaints