Complaints for Tahi Entertainment Group, Inc. in Santa Monica, CA

2118 Wilshire Blvd. Suite 301
Santa Monica, CA 90403 | Get Directions

(310) 828-2505

http://www.wpgfree.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that they repeatedly cancelled their subscription, returned videos but failed to receive refunds, and received further videos and charges to their credit cards despite cancellation. Some customers said that the company's telephone numbers did not work, that customer service was unavailable during normal business hours, and that if they reached a customer service person, that in some cases, they were rude or hung up on them.

The company responds to most complaints by issuing refunds and canceling accounts, but does not address the continued shipments or other issues experienced by their customers. In some cases, they offer apologies for their service.

Complaint Closing Statistics

0 complaints against Tahi Entertainment Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tahi Entertainment Group, Inc. complaints