Tahi Entertainment Group, Inc. ratings, reviews and complaints - Adult Entertainment

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that they repeatedly cancelled their subscription, returned videos but failed to receive refunds, and received further videos and charges to their credit cards despite cancellation. Some customers said that the company's telephone numbers did not work, that customer service was unavailable during normal business hours, and that if they reached a customer service person, that in some cases, they were rude or hung up on them.

The company responds to most complaints by issuing refunds and canceling accounts, but does not address the continued shipments or other issues experienced by their customers. In some cases, they offer apologies for their service.

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Complaint Closing Statistics

0 complaints against Tahi Entertainment Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling video tapes.

Primary Contact:	Mark Kreiner
Business Started:	2/28/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells adult videos via their website and TV advertisements. The company offers three free videos as an incentive to purchase, but changes some $16 for shipping and handling. As a condition of agreeing to the “free video offer”, the customer is enrolled in automatic monthly video subscription that includes the receipt of one video each month for $19.99 plus $6.99 for shipping and handling.

This type of solicitation falls under the FTC's Negative Option Rule. The Negative Option Rule applies to sellers of subscription plans who ship merchandise like books or compact discs to consumers who have agreed in advance to become subscribers. The Rule requires ads to clearly and conspicuously disclose material information about the terms of the plan. Further, once consumers agree to enroll, the company must notify them before shipping to allow them to decline the merchandise. Even if an automatic shipment or continuity program doesn't fall within the specifics of the Rule, companies should be careful to clearly disclose the terms and conditions of the plan before billing consumers or charging their credit cards.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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