Complaints for Tanman Tanning, LLC in Los Angeles, CA

7101 West Sunset Blvd.
Los Angeles, CA 90046 | Get Directions

(888) 826-3339

http://www.tanmantanning.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege verbal misrepresentations of the company's terms and conditions of service, unauthorized credit card charges, and inability to cancel services. Customers complain they originally agree to services with the understanding that they
may cancel at any time, but later are informed the contract cancellation requires a three month notice, and substantial cancellation fees. Other complainants allege the company failed to provide them with a copy of their contract, the company filled in the blanks of their contract after they signed, or that the spa they were using closed without notice. Some report they continue to receive dunning communications from a company called ASF, billing them for the remainder of their contract, even though they are not using the services. Most customers claim they are unable to reach the company by phone, and the company fails to respond to email requests.

The company has responded in a few cases by advising complainants the contract terms and conditions specify no refunds are given.

Complaint Closing Statistics

0 complaints against Tanman Tanning, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tanman Tanning, LLC complaints