58 inquiries | Tanning Salons
(888) 826-3339
http://www.tanmantanning.com
Company Rating
AAA
Customer Reviews
based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege verbal misrepresentations of the company's terms and conditions of service, unauthorized credit card charges, and inability to cancel services. Customers complain they originally agree to services with the understanding that theymay cancel at any time, but later are informed the contract cancellation requires a three month notice, and substantial cancellation fees. Other complainants allege the company failed to provide them with a copy of their contract, the company filled in the blanks of their contract after they signed, or that the spa they were using closed without notice. Some report they continue to receive dunning communications from a company called ASF, billing them for the remainder of their contract, even though they are not using the services. Most customers claim they are unable to reach the company by phone, and the company fails to respond to email requests.The company has responded in a few cases by advising complainants the contract terms and conditions specify no refunds are given.
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Company Info
The company's business is providing tanning salon services.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
This company offers tanning salon services which are solicited on the company's website, as a single visit, a monthly rate, or continuing membership plan. We suggest careful reading of the company's terms and conditions before making a buying decision. Based on our complaint experience with the company, the website's pre-purchase disclosures may not clearly inform clients of all penalty fees and costs associated with the offer.We urge caution. Read and understand all contract terms and conditions, paying special attention to cancellation and refund policies. This company's terms and conditions state that the company has the right to impose various charges and penalty fees, such as NSF charges, re-clear fees, and late penalty fees of 10% retroactive APR that is charged, beginning and in correlation to the date that the product/service was originally received or contracted for when paid more than 3 calendar days after the scheduled due date. In the event of default, the company and it's affiliates or subsidiaries reserve the right to assess a twelve dollar per month delinquent account communication’s fee, plus a one time sixty nine dollar delinquent account set up fee.In some cases, contracts can be cancelled if your consent to it was obtained by the seller's fraud, high pressure tactics, or misrepresentation. If your consent to the contract was induced by the seller's fraud, or was given by mistake, under duress, menace or undue influence, you can also elect to rescind the contract. The buyer also has a right to rescind a contract when the contract is unlawful for causes which do not appear in its terms or conditions.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
DBAs:
Websites:There are no additional web sites.
Contacts:There are no additional contacts.
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