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Target Corporation complaints

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PO Box 9350
Minneapolis, MN 55440 | Get Directions

(800) 591-3869

http://www.target.com

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Total Amount in Dispute:
$6,213.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

36 complaints against Target Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
36	Unanswered

36 complaints against Target Corporation

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2/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $39.98 Amount Settled: $0.00

Customer Complaint

1/21/2026

Ordered 2 online games for my grandson's Nintendo switch 2. Advertised as games. Found out through Nintendo that they are not games and target will not put money back on card cause it was an online purchase. Which they were Christmas gifts. And they still have them advertised as games. Resolution Sought To get the money put back on the card or to get the 2 games that was ordered in game form do I know they will work. And for them to quit advertising the items as games( which they are not.)

2/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

1/16/2026

I am filing a complaint against Target for failing to issue a refund for a mail-in return that was confirmed as delivered to their return facility. I followed all return instructions, and tracking shows the item was received, yet no refund has been processed. This is not an isolated incident. I have experienced this same problem multiple times with Target—mail-in returns marked as delivered but not refunded unless I repeatedly follow up. This indicates an ongoing issue with Target's return-by-mail process and places an unfair burden on customers to chase refunds for items already returned. I have contacted customer service, but the issue remains unresolved. I am requesting that Target issue my refund immediately and address this recurring problem to prevent it from happening again. Resolution Sought Refund my money and compensation for my time and inconvenience

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