Complaints for Tele TV in Santa Ana, CA - 13100999

P.O. Box 11848
Santa Ana, CA 92711 | Get Directions

(877) 483-5388

http://www.teletv.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to keep scheduled appointments for picking up equipment, then bills them for the amount. Others allege difficulty contacting the company to arrange pickups. A few customers complain of billing descrepancies, or that TV reception is poor due to their geographical area. Some customers complain they continue receiving bills for service or equipment although cancellations had been previously arranged. The company responds to most complaints by advising complainants to contact the new service provider to arrange pick-ups, to correct service related problems, or resolve billing disputes. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Tele TV closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tele TV complaints