Tele TV ratings, reviews and complaints - Wireless Cable Companies and Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to keep scheduled appointments for picking up equipment, then bills them for the amount. Others allege difficulty contacting the company to arrange pickups. A few customers complain of billing descrepancies, or that TV reception is poor due to their geographical area. Some customers complain they continue receiving bills for service or equipment although cancellations had been previously arranged. The company responds to most complaints by advising complainants to contact the new service provider to arrange pick-ups, to correct service related problems, or resolve billing disputes. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Tele TV closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing cable television service.

Primary Contact:	Myrna Fuentes (Supervisor Credit & Collection)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company has sent advisories to customers indicating they are no longer in business. According to the advisory, all service accounts were sold to a new service provider. Customers are given the option of returning equipment and canceling service, or, agreeing to sign a one year contract with the new service provider.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

Dept #0016, Los Angeles, CA, 90084

Reputation Report

Tele TV

Complaints and Resolutions

Other Information