Complaints for Telecore Direct, LLC in Mission Viejo, CA

27201 Puerta Real Suite 200
Mission Viejo, CA 92691 | Get Directions

(800) 330-6445

http://www.telecoredirect.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications, or otherwise provide foreclosure assistance services. Some complainants allege the company sends their financial information to an attorney who in turn requests additional fees to complete the loan modification. Other complainants allege that their lenders had not been contacted by the company on their behalf despite what the company said.

The company responded to one complaint by issuing a refund; otherwise, the company does not generally respond to complaints.

Complaint Closing Statistics

0 complaints against Telecore Direct, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Telecore Direct, LLC complaints