Telecore Direct, LLC ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications, or otherwise provide foreclosure assistance services. Some complainants allege the company sends their financial information to an attorney who in turn requests additional fees to complete the loan modification. Other complainants allege that their lenders had not been contacted by the company on their behalf despite what the company said.

The company responded to one complaint by issuing a refund; otherwise, the company does not generally respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Telecore Direct, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business does loan modifications, debt collections, advance fee loan services, collection services, and debt consolidation.

Primary Contact:	Matt Rychecky
Business Started:	6/7/2007
Social:

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Licensing

California law requires all Real Estate Brokers who charge advance fees to provide loan modifications or foreclosure services to first submit materials for an Advance Fee Services Agreement. You may check with the Department of Real Estate to verify whether or not the company has an advance fee agreement on file customers may call the Department of Real Estate at (916) 227-0770 or visit their website at www.dre.ca.gov/mlb_adv_fees_list.html.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Chris Betts

Other Categories:

Collection Agencies

Debt Relief Services - requested information not provided to BBB