Complaints for Telefinancial in Rancho Cucamonga, CA

12759 Foothill Blvd. Suite C PMB 290
Rancho Cucamonga, CA 91739 | Get Directions

(909) 778-3464

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants report receiving nothing more than a booklet of names and addresses of other loan sources which they could contact to apply for loans. The booklets also included stipulations which must be met in order to be eligible for their money back guarantee or refund policy. Complainants could not become eligible for a refund until they had received three letters of denial from loan sources outlined in the booklet. All complainants requested refunds. The company responded to one complaint by issuing a refund. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Telefinancial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Telefinancial complaints