The American Grant complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege the company uses high pressure sales tactics, and various misrepresentations to convince potential customers that they have already been approved for a grant if they apply. Customers complain, after agreeing to pay the $265 processing fee, they find out the information is available for free on other internet sights, and the company has no exclusive business relationship, or contact information despite implications made by company personnel. Some complainants allege they send the required processing fee and receive nothing from the company. Other customers request refunds based on alleged misrepresentations and deceptive sales practices. Some customers even claim they pay extra charges for rush deliveres, but weeks later still have not received their package. Most complainants contend the company's practices are deceptive, based on failure to disclose that the guarantee offered is conditional.

The company responds to some complaints by issuing refunds, or sending information packages. In some cases, they offer explanations of their "money back guarantee." They explain, the guarantee is conditional based on the buyer supplying them with copies of seven denial letters from grant sources they applied to within a one year period. Several complaints are unresolved, meaning customers are not satisfied with the company's responses. In some cases the company refused to make any adjustments stating the the customer's payment was authorized, and not subject to refund. The company addresses allegations of high pressure sales tactics by defending the methods used and explaining that high profits are obtained by engaging in these practices.

Read More

Complaint Closing Statistics