The American Grant ratings, reviews and complaints - Scholarships and Financial Aid

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company uses high pressure sales tactics, and various misrepresentations to convince potential customers that they have already been approved for a grant if they apply. Customers complain, after agreeing to pay the $265 processing fee, they find out the information is available for free on other internet sights, and the company has no exclusive business relationship, or contact information despite implications made by company personnel. Some complainants allege they send the required processing fee and receive nothing from the company. Other customers request refunds based on alleged misrepresentations and deceptive sales practices. Some customers even claim they pay extra charges for rush deliveres, but weeks later still have not received their package. Most complainants contend the company's practices are deceptive, based on failure to disclose that the guarantee offered is conditional.

The company responds to some complaints by issuing refunds, or sending information packages. In some cases, they offer explanations of their "money back guarantee." They explain, the guarantee is conditional based on the buyer supplying them with copies of seven denial letters from grant sources they applied to within a one year period. Several complaints are unresolved, meaning customers are not satisfied with the company's responses. In some cases the company refused to make any adjustments stating the the customer's payment was authorized, and not subject to refund. The company addresses allegations of high pressure sales tactics by defending the methods used and explaining that high profits are obtained by engaging in these practices.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against The American Grant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling government grant information.

Primary Contact:	Jeff Smith (Complaints)
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in The American Grant?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises nationally in newspapers, periodicals, and via their internet site, the ability to provide insider access to Government loans and grants.The program offered, sells for $265, and is sold with a money back guarantee. The company guarantees the buyer at least $5,000 in grant money, or, they claim they will issue a refund. This company is not in the business of providing assistance obtaining grants. They are an information sales company. The information they sell you for $265, can be obtained from the U S Government for free. We advise careful consideration if you are thinking about responding to an ad for "Free" grant money. Some companies offering grant information attempt to imply affiliation with government entities, but are actually third parties attempting to capitalize on using information that can be obtained for free from government websites. This company's program, consists of photo copied pages of a Department of Health and Human Services website, called "The Catalog of Federal Domestic Assistance." You can obtain the information free of charge on the internet at www.aspe.os.dhhs.gov. Government grants are not designed to provide a means to pay bills or have money to spend. Generally, obtaining a grant is a complicated process, requiring documentation and research. Although private foundations may exist whose requirements are based on personal preference, the vast majority requires applicants to meet very specific guidelines that the foundation has established.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

American Government Grants

Americomm

West Coast Credit

American Grant Information Program

Entitlement Grant Center

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Financing Consultants

Addresses:

14622 Ventura Blvd #510, Sherman Oaks, CA, 91403

209 Bake Parkway, Lake Forest , CA, 92634

Reputation Report

The American Grant

Complaints and Resolutions

Other Information