The Credit Bureau of Santa Monica of Bay complaints

Complaint Experience

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BCA's Summary and Analysis:

Most complainants allege they receive dunning communications or advisories of pending legal action for debts that have been previously paid, are erroneous, or not the responsibility of the complainant. Consumers report the alleged debts are in connection with medical lab bills which were paid by their insurance companies long ago. Complainants allegedly experience difficulty contacting the company. They claim they are unable to speak to anyone to correct records or to request substantiation of the debt. Calls are not returned, and letters requesting substanciation of the debt are not answered. The company responds to some complaints by closing accounts and ceasing collection efforts. Explanations for the erroneous billings are not addressed. Some complaints remain unresolved, meaning the customers are not satisfied with the company's responses. Other complaints are unanswered. If you have been contacted by a collection agency for a debt which seems unfamiliar to you, carefully check your records to verify the the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including, threats, harassment, and collection of fictitious debts.

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