The Credit Bureau of Santa Monica of Bay ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they receive dunning communications or advisories of pending legal action for debts that have been previously paid, are erroneous, or not the responsibility of the complainant. Consumers report the alleged debts are in connection with medical lab bills which were paid by their insurance companies long ago. Complainants allegedly experience difficulty contacting the company. They claim they are unable to speak to anyone to correct records or to request substantiation of the debt. Calls are not returned, and letters requesting substanciation of the debt are not answered. The company responds to some complaints by closing accounts and ceasing collection efforts. Explanations for the erroneous billings are not addressed. Some complaints remain unresolved, meaning the customers are not satisfied with the company's responses. Other complaints are unanswered. If you have been contacted by a collection agency for a debt which seems unfamiliar to you, carefully check your records to verify the the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including, threats, harassment, and collection of fictitious debts.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Credit Bureau of Santa Monica of Bay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing credit collection services.

Primary Contact:	Paul Blake (Contact)
Business Started:	1/1/1922
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation, you are not required to pay the debt. Phone calls allegedly tracked with ANI's may still not validify the debt as the ANI will identify the receiving phone line, but not the actual caller.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

C B Santa Monica

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 980, Santa Monica, CA, 90406

Reputation Report

The Credit Bureau of Santa Monica of Bay

Complaints and Resolutions

Other Information