Complaints for The Diners Advantage in Northridge, CA

9420 Reseda Blvd. Suite 400
Northridge, CA 91324 | Get Directions

(888) 302-1244

http://www.thedinersadvantage....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they agree to a trial of the services, but almost immediately incurr unauthorized charges on their credit cards for Diner's Club and the Shopper's Club. A few customers have reported recurrent monthly charges to credit cards, and inability to receive credits or refunds due to the run around by customer service representatives. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

The company responds by denying responsibility for the unauthorized charges and in some cases by refering compolainants to a third party entity who they claim imposed the charges. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against The Diners Advantage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Diners Advantage complaints