The Diners Advantage ratings, reviews and complaints - Buying Clubs

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they agree to a trial of the services, but almost immediately incurr unauthorized charges on their credit cards for Diner's Club and the Shopper's Club. A few customers have reported recurrent monthly charges to credit cards, and inability to receive credits or refunds due to the run around by customer service representatives. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

The company responds by denying responsibility for the unauthorized charges and in some cases by refering compolainants to a third party entity who they claim imposed the charges. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Diners Advantage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Buying Clubs

Primary Contact:	Rose Bernard
Business Started:	4/12/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When considering membership in a Buying Club, we suggest that you compare the prices and services of items offered through the club to similar items available from other firms in the local market. Then consider the amount of merchandise you would have to buy at the club's prices to offset the annual cost of the membership. Ask questions until you have a clear understanding of the club's policies with respect to methods of ordering and payment, finance charges (if any), delivery and service charges, refunds and exchanges and warranty rights.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

shoppingclubadvantage.com

Shopping Club Advantage

Merchant Autopay Service

Member Benefits

thedinersadvantage.com

Websites:

Contacts:
There are no additional contacts.

Addresses:

10 Butsfield Lane Knitsley, County Durham, Consett DH8 9EN, ,

1383 South Missouri Avenue, Clearwater, FL, 33756

Reputation Report

The Diners Advantage

Complaints and Resolutions

Other Information