Complaints for The Feldman Law Center in Laguna Niguel, CA

30100 Town Center Dr Ste 196
Laguna Niguel, CA 92677 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company does not obtain loan modifications and does not provide the foreclosure assistance they promise. Clients routinely complain that the company fails to keep them informed concerning the status of their cases. Other complainants allege the company repeatedly gave them false or inaccurate information concerning the status of their modification contracts or that the company will not return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings.~~The company generally responds to complaints by stating they completed their contractual obligations and they stand behind their work or that no promises were made to the client. The company responds to a few complaints by issuing refunds of unearned fees.

Complaint Closing Statistics

0 complaints against The Feldman Law Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Feldman Law Center complaints