Complaints for The Fever Entertainment Group in Los Angeles, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

A complainant alleges the company represented that if the consumer paid for the initial production cost totaling $2900, they would be chosen as a singer for two songs receiving label offers, club performances and television shows. However, the songs were never mastered after payment of the initial fee, an additional $500.00 in studio fees and fees to have the songs mastered. The customer also states no back-up singers showed up for the recording and no refund was issued. The company responded to the complaint by stating no promises are made of a recording contract and services were fulfilled according to their terms and conditions.

Complaint Closing Statistics

0 complaints against The Fever Entertainment Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Fever Entertainment Group complaints